FAQ

Order & Delivery

When can I expect my order?

Most orders arrive within 6 to 8 business days.

The delivery window has passed. Where is my order?

Nearly all orders arrive within the expected timeframe, but occasional delays can happen while the parcel is in transit.

You can check the latest status here: Track & Trace

If your parcel still hasn’t arrived 7 days after the expected delivery date, please contact us: Contact us

How much does shipping cost?

Shipping is always free. We do not charge shipping fees.

Exchanges & Returns

Can I return my order?

Yes. You can return your order within 30 days after delivery.

How do I return an item?

Please follow the steps on our returns page: Returns

Track & Trace

Where do I find my tracking code?

In your order confirmation email, you will see your order number at the top starting with #CRYS (example: #CRYS9492). Enter that number on this page to track your order: Track & Trace

My tracking shows no updates. What does that mean?

Please double-check the order number you entered (example: #CRYS9492).

Tracking updates usually appear once the carrier has scanned your parcel. Sometimes there can be a short delay before the first update shows.

Need help? Contact us